Return & Exchange Policy

How does it work?

  • Returns and exchange policy gives you an option to return or exchange items purchased for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition.

Pickup

  • Returns and exchange policy gives you an option to return or exchange items purchased for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition.

Conditions for Returns

  • All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. saree must be packed in the original saree box).
  • If you choose to exchange the item purchased by you on the website within the specified exchange period for the same size or different size of same style, you will be provided with a replacement of the item, free of cost.
  • If you choose to exchange items purchased by you on the website for any other item of the same or different value from the website. In such case, if the exchanged item is of the higher value, differences in amount will be charged to you and if the exchanged item is of the lower value, differences in amount will be refunded to you post successful pick up of original item from you.
  • Net amount paid by you (excluding instant cash back/discount) to purchase original item will be considered to calculate difference in amount of original and exchanged item which will be payable by you or refundable by the website as the case may be, for an exchange.
  • Applicable refund for exchange will trigger post successful pick of original item from you.
  • Exchanges are only allowed for pin codes which are serviceable for an exchange.
  • Items cannot be exchanged for multiple products and you are allowed to select a single item for exchange. while customers can exchange multiple items at a time by initiating separate exchange requests for each of the items.
  • Non-returnable products/categories cannot be exchanged.
  • Platform handling fee (as defined under ‘terms of use’) is not applicable to exchanged orders.
  • House of Malmal shall reserve the right to restrict exchange of the items purchased on the website if customer in any way breaches or misuse this policy, as determined in House of Malmal's sole discretion. In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.
  • House of Malmal will not be liable for the products returned by mistake. in circumstances where an extra or a different product is returned by mistake, House of Malmal would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the user

Returning Goods

To return your order, login to your account on House of Malmal website and follow the steps:

  • Go to “my accounts” on the top right of your screen
  • Click on “my order”
  • Create a return request and click on “return” button
  • Follow the instruction on the page and make a note of return id

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return.

Once the returned product is received, a gift certificate will be mailed to You.If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact

If you have any questions about our Returns and Refunds Policy, please contact us:

FAQs

How do I place an exchange request?

You can exchange a product purchased from the website within the specified return/exchange period (check product details page for the same)

You have to login to your account on House of Malmal website and follow the steps:

  • Go to “my accounts” on the top right of your screen
  • Click on “my order”
  • Select the product need to be exchanged and click on “exchange” (if your address is serviceable for exchange, you will be able to proceed and generate an exchange ID)
  • Follow the instruction on the page and make a note of exchange ID

How the product will be exchanged?

You have to follow the below steps for exchange process:

  • Place the product in a packet but do not seal it. Please ensure the product is unused, unwashed with all the tags intact.
  • Hand over the original product to our delivery staff and receive the exchange item from him. please ensure that you have the original item available with you at the same address which has been selected for delivery of the exchange item.
  • At any time, you can track the status of your exchange requests under “track” icon on the bottom left of the website.

How long would it take me to receive the refund of the returned product?

Payments made via credit cards, debit card, net banking, or wallet, will be refunded in 7-10 working days from the time of order cancellation.

How do I return multiple products from a single order?

You can select multiple items need to be returned from a single order. go to my orders, select an order and then select the required items need to be returned.

Will you pick up the product I want to return from my location?

Yes, we provide product pick up facility.

Important Note

Our Return and Refund Policy was last updated 11 Dec, 2022

Thank you for shopping at https://www.houseofmalmal.com

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Definition

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.For the purposes of this Return and Refund Policy:

  • “Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to House of Malmal
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to the Website.
  • “Website” refers to House of Malmal, accessible from https://www.houseofmalmal.com
  • “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

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